Terms & Conditions

By using our website you acknowledge that you accept our terms and conditions. If you do not wish to be bound by these terms and conditions please do not use this website. We reserve the right to change these terms at any time, without notice, and you acknowledge that you will be bound by these terms and conditions by your continued use of our website.

Price List & Order Form

We believe in fair pricing and our prices are clearly marked on our products. Most of our teas are available in both packet and caddy packaging.

Availability

As we offer specialist products which are hand made in small quantities, there may be occasions when we cannot guarantee that the product listed will be in stock. If you order a product which is out of stock, we will contact you by email and inform you when we expect delivery to be. We are happy to refund the cost of any product which is out of stock.

Payment Options

We currently only accept on-line payment via Paypal or Credit Card you can also pay over the phone by Credit/Debit Card. Please ring 077865 93253 and we will be happy to take your order over the phone.

Ordering Online

We have made ordering our teas, herbals and accessories as simple as possible. You can add items to your Shopping Cart and pay for goods online. You can be reassured that your payment will be handled with care and we offer a secure transaction process through our PayPal Shopping Cart.

Ordering By Phone

We understand that some people feel uncomfortable about paying online and we are pleased to accept payment by Credit/Debit Card. Please ring 07786 593253 and we will be happy to take your order over the phone.

Delivery & Postage

All items are dispatched by First Class Royal Mail once cleared funds have been received. Postage costs in UK is £3.30 under 1kg. We now offer free postage in the UK for orders over £25. 

Returns & Exchanges

We hope you are satisfied with your purchase, but we understand that items occasionally get damaged in the post. If you need to return any item, please return it unopened with 14 days for a full refund (not including return postage). Please ensure you provide us with your email address, postal address and the amount paid for the returned goods. All returns should be sent to:-

Chantler Teas, 21 Garn Fawr, Fishguard, Pembrokeshire, UK

Privacy

We are committed to protecting your privacy and the privacy of any personal information provided to us.

To enable us to provide our services to you, we need to collect personal information from you. We collect this information in a variety of ways - in person, in writing, by telephone, through our website, email and by other electronic communication channels such as cookies. We may also collect personal information about you from third parties when placing an order. We may record your contact details including your name, address, telephone number, email address, IP address and any other information you disclose.

The information you provide to us is used solely for the purposes of processing orders, contacting you and improving our services. We will not disclose your information to any unauthorized third party and will comply with the Data Protection Act at all times.

We do not sell on your details to any third party.

Chantler Teas mission is to provide a compelling shopping experience for our customers, so we want you to feel safe while visiting our website. If you have any questions or concerns about the services we offer, please contact us at chantlerteas@gmail.com

Contacting Us

We are a small company and are always ready to help you as quickly and efficiently as we can. Please see our contact details should you wish to contact us. We will try and reply the same day if possible.